We're currently aware of a service disruption causing some routers to display red lights and lack connectivity. Please perform a factory reset of your router which will fix this issue. This issue is also causing increased demand for our support agents, which means they may not respond as quickly as usual, please visit our online help and support section for advice.
Posted Oct 15, 2025 - 11:34 BST
This incident affects: Live Full Fibre Broadband Networks (Bewdley area network status, Cannock area network status, Chapeltown area network status, Codsall area network status, Congleton area network status, Crewe area network status, Easingwold area network status, Great Ayton network status, Henley area network status, Hereford area network status, Northallerton area network status, Northwich area network status, Penistone area network status, Richmond area netework status, Sandbach area network status, Sandhurst area network status, Sherbourne area network status, South Elmsall area network status, Stokesley area network status, Tadcaster area network status, Thirsk area network status, Winsford area network status, Womborne area network status, Middlewich area network status).