All Systems Operational

About This Site

Welcome to Zzoomm's status page. Here you can find the current status of our networks, any ongoing incidents and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Zzoomm customer, please contact our customer care team on 033 33 11 99 33.

Live Full Fibre Broadband Networks Operational
90 days ago
99.92 % uptime
Today
Henley Area Network Status ? Operational
90 days ago
100.0 % uptime
Today
Hereford Area Network Status Operational
90 days ago
99.32 % uptime
Today
Thirsk Area Network Status Operational
90 days ago
100.0 % uptime
Today
Sandhurst Area Network Status Operational
90 days ago
100.0 % uptime
Today
Crewe area Network Status Operational
90 days ago
99.99 % uptime
Today
Cannock area Network status Operational
90 days ago
99.83 % uptime
Today
Northallerton area Network status Operational
90 days ago
100.0 % uptime
Today
Easingwold Area Network Status Operational
90 days ago
99.97 % uptime
Today
Womborne area network status Operational
90 days ago
100.0 % uptime
Today
Winsford area network status Operational
90 days ago
100.0 % uptime
Today
Stokesley area network status Operational
90 days ago
100.0 % uptime
Today
Northwich area network status Operational
90 days ago
100.0 % uptime
Today
Zzoomm.com Web Site Operational
90 days ago
100.0 % uptime
Today
Zzoomm.Teamtailor.com Web Site ? Operational
90 days ago
100.0 % uptime
Today
Customer Care Telephone lines Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Essential maintenance Feb 9, 2023 00:05-06:35 GMT
We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 6th to the 10th February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Posted on Jan 30, 2023 - 15:12 GMT
Essential maintenance Feb 10, 2023 00:05-06:35 GMT
We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 6th to the 10th February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Posted on Jan 30, 2023 - 15:13 GMT
Past Incidents
Feb 8, 2023
Resolved - We are very sorry a small number of customers in Hereford experienced service disruption. Engineers have repaired all damaged fibres throughout sections of our network and have proven connections back to our main infrastructure. Should you continue to have complete loss of service, please restart your Zzoomm hub and try again. Should this prove unsuccessful, please let our customer care team know for further investigation. We are sorry for any inconvenience this may cause.
Feb 8, 20:27 GMT
Identified - We are aware and very sorry a small number of customers in Hereford are continuing to experience service disruption. Engineers are continuing to repair damaged fibres throughout sections of our network to restore service. Individual services will start to return from late this afternoon but unfortunately due to the nature of this incident we cannot predict when individual connections will be restored. Affected customers will be updated by e-mail and via the Network Status page on our website. We apologise for any inconvenience this may cause.
Feb 8, 11:25 GMT
Investigating - We are aware and very sorry a small number of customers in Hereford are continuing to experience service disruption. Engineers are investigating to restore service. Unfortunately, at this stage we do not know when this will be. Affected customers will be updated by e-mail and via the Network Status page on our website.
Feb 8, 08:40 GMT
Resolved - This incident has been resolved.
Feb 8, 07:58 GMT
Update - We are aware and very sorry a small number of customers in Hereford are continuing to experience service disruption. Engineers have diagnosed damage to a main fibre cable and are continuing work to restore service. It is estimated, this will take another 2-3 hours from now. Affected customers will be updated by e-mail and via the Network Status page on our website.
Feb 7, 18:52 GMT
Identified - We are aware and very sorry a small number of customers in Hereford are continuing to experience service disruption. Engineers have diagnosed damage to a main fibre cable and are working to restore service. It is estimated, this will take 4-5 hours from now. Affected customers will be updated by e-mail
Feb 7, 12:35 GMT
Update - We are continuing to investigate this issue.
Feb 7, 08:59 GMT
Investigating - We are aware and very sorry a small number of customers in Hereford are experiencing service disruption following the overnight engineering works. Engineers are investigating to restore service but at this stage we don’t know when this will be. Customers will be updated via e-mail. We apologise for any inconvenience this may cause
Feb 7, 08:59 GMT
Completed - The scheduled maintenance has been completed.
Feb 8, 06:35 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 00:05 GMT
Scheduled - We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 6th to the 10th February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 30, 15:11 GMT
Feb 7, 2023
Completed - The scheduled maintenance has been completed.
Feb 7, 06:35 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:05 GMT
Scheduled - We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 6th to the 10th February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 30, 15:10 GMT
Completed - The scheduled maintenance has been completed.
Feb 7, 03:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:05 GMT
Scheduled - We need to perform some essential maintenance on our network. We are upgrading a major component in our main cabinets. This will mean a service interruption of 60 minutes, affecting some customers in Crewe in the early hours of Tuesday 7th February 2023. Affected customers have been adviced by e-mail. We apologise for any inconvenience caused.
Jan 30, 15:39 GMT
Feb 6, 2023
Completed - The scheduled maintenance has been completed.
Feb 6, 06:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 00:05 GMT
Scheduled - We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 6th to the 10th February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 30, 15:09 GMT
Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Completed - The scheduled maintenance has been completed.
Feb 3, 06:35 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:06 GMT
Scheduled - We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 30th January to 3rd February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 23, 16:29 GMT
Feb 2, 2023
Completed - The scheduled maintenance has been completed.
Feb 2, 06:35 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 00:05 GMT
Scheduled - We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 30th January to 3rd February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 23, 16:27 GMT
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 06:35 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:05 GMT
Scheduled - We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 30th January to 3rd February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 23, 16:26 GMT
Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 06:35 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 00:05 GMT
Scheduled - We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 30th January to 3rd February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 23, 16:25 GMT
Completed - The scheduled maintenance has been completed.
Jan 31, 05:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 00:01 GMT
Scheduled - Our main backhaul trunk supplier needs to re-route fibres to avoid potential unplanned outages in the future. This will mean a service affecting maintenance outage on the 31st January starting at 1 minute past midnight. This will impact some customers in Cannock, Womborne, Winsford and Northwich. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 26, 10:36 GMT
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 06:35 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 00:05 GMT
Scheduled - We need to re-route some fibre in our network. This will mean some customers in Hereford will experience one single service disruption of 90 minutes on one night in the week 30th January to 3rd February. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Jan 23, 16:23 GMT
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.