Zzoomm Full Fibre Broadband
All Systems Operational

About This Site

Welcome to Zzoomm's status page. Here you can find the current status of our networks, any ongoing incidents and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Zzoomm customer, please contact our customer care team on 033 33 11 99 33.

Uptime over the past 90 days. View historical uptime.
Live Full Fibre Broadband Networks Operational
90 days ago
99.84 % uptime
Today
Henley Area Network Status ? Operational
90 days ago
100.0 % uptime
Today
Hereford Area Network Status Operational
90 days ago
100.0 % uptime
Today
Thirsk Area Network Status Operational
90 days ago
100.0 % uptime
Today
Sandhurst Area Network Status Operational
90 days ago
100.0 % uptime
Today
Crewe area Network Status Operational
90 days ago
99.66 % uptime
Today
Cannock area Network status Operational
90 days ago
99.46 % uptime
Today
Northallerton area Network status Operational
90 days ago
99.92 % uptime
Today
Easingwold Area Network Status Operational
90 days ago
100.0 % uptime
Today
Womborne area network status Operational
90 days ago
100.0 % uptime
Today
Winsford area network status Operational
90 days ago
99.82 % uptime
Today
Stokesley area network status Operational
90 days ago
100.0 % uptime
Today
Northwich area network status Operational
90 days ago
99.94 % uptime
Today
Sherbourne area Network status Operational
90 days ago
100.0 % uptime
Today
Bewdley area network status Operational
90 days ago
100.0 % uptime
Today
South Elmsall area network status Operational
90 days ago
100.0 % uptime
Today
Congleton area network status Operational
90 days ago
100.0 % uptime
Today
Great Ayton network status Operational
90 days ago
100.0 % uptime
Today
Richmond area netework status Operational
90 days ago
100.0 % uptime
Today
Tadcaster area network status Operational
90 days ago
100.0 % uptime
Today
Penistone area network status Operational
90 days ago
100.0 % uptime
Today
Sandbach area network status Operational
90 days ago
99.92 % uptime
Today
Chapeltown area network status Operational
90 days ago
92.81 % uptime
Today
Codsall area network status Operational
90 days ago
99.63 % uptime
Today
Zzoomm.com Web Site Operational
90 days ago
100.0 % uptime
Today
Zzoomm.Teamtailor.com Web Site ? Operational
90 days ago
100.0 % uptime
Today
Customer Care Telephone lines Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Essential maintenance Dec 5, 2023 01:00-06:00 GMT
Hello,

We need to perform some essential maintenance on our network. We need to upgrade some firmware in a key component in the street side cabinet. This will mean 2 short service interruptions of 15 minutes, in the early hours of Tuesday 5th December 2023 between: 01:00 - 06:00 affecting customers in Hereford.

Duration: Two short service interruptions for 15 minutes each sometime within the window times above

Please do not switch off any of your Zzoomm equipment during this maintenance event.

If you are still unable to get online after 07:00, please try restarting your Zzoomm hub router to get online.

We apologise for any inconvenience this may cause.
Posted on Nov 27, 2023 - 15:32 GMT
Essential maintenance Dec 6, 2023 01:00-06:00 GMT
We need to perform some essential maintenance on our network. We need to upgrade some firmware in a key component in the street side cabinet. This will mean 2 short service interruptions of 15 minutes, in the early hours of Wednesday 6th December 2023 between: 01:00 - 06:00 affecting customers in Sandhust, Crowthorne and Henley on Thames.

Duration: Two short service interruptions for 15 minutes each sometime within the window times above

Please do not switch off any of your Zzoomm equipment during this maintenance event.

If you are still unable to get online after 07:00, please try restarting your Zzoomm hub router to get online.

We apologise for any inconvenience this may cause.
Posted on Nov 29, 2023 - 11:07 GMT
Essential maintenance Dec 7, 2023 01:00-06:00 GMT
We need to perform some essential maintenance on our network. We need to upgrade some firmware in a key component in the street side cabinet. This will mean 2 short service interruptions of 15 minutes, in the early hours of Thursday 7th December 2023 between: 01:00 - 06:00 affecting customers in Northallerton, Thirsk, Crewe and Cannock.

Duration: Two short service interruptions for 15 minutes each sometime within the window times above

Please do not switch off any of your Zzoomm equipment during this maintenance event.

If you are still unable to get online after 07:00, please try restarting your Zzoomm hub router to get online.

We apologise for any inconvenience this may cause.
Posted on Nov 29, 2023 - 11:09 GMT
Past Incidents
Dec 2, 2023

No incidents reported today.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
Essential maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 GMT
Scheduled - We need to perform some essential maintenance on our network. We need to upgrade some firmware in a key component in the street side cabinet. This will mean 2 short service interruptions of 15 minutes, in the early hours of Tuesday 5th December 2023 between: 01:00 - 06:00 affecting customers in Sandhurst, Crowthorne and Henley on Thames.

Duration: Two short service interruptions for 15 minutes each sometime within the window times above

Please do not switch off any of your Zzoomm equipment during this maintenance event.

If you are still unable to get online after 07:00, please try restarting your Zzoomm hub router to get online.

We apologise for any inconvenience this may cause.
Nov 28, 07:43 GMT
Nov 28, 2023
Unplanned outage
Resolved - We are aware and very sorry some customers in Crewe experienced service disruption. Specialist Engineers have commissioned a temporary work-around to restore service and report all services are restored and stable. We will need to fix the damaged fibres soon, but we will notify you of that when we have it planned and scheduled.

We apologise for any inconvenience this may have caused.
Nov 28, 17:06 GMT
Update - We are aware and very sorry some customers in Crewe are experiencing service disruption. Specialist Engineers are successfully deploying a temporary work-around to restore service and we expect all individual connections to restore over the next few hours into the middle of the afternoon.
We are experiencing a high volume of calls and emails and will not be able to answer individual queries.
We will keep you updated by e-mail and by the network status page on our website.
We apologise for any inconvenience this may cause
Nov 28, 11:17 GMT
Update - We are aware and very sorry some customers in Crewe are experiencing service disruption. Specialist Engineers have inspected a fibre which has been damaged by Engineers working on behalf of another ISP. It is likely, the entire connection will fail and so will need to be replaced. This will be a complex and lengthy repair completed under an emergency notice. The engineering team are investigating potential work-arounds to restore service in the meantime.
We are experiencing a high volume of calls and emails and will not be able to answer individual queries.
We will keep you updated by e-mail and by the network status page on our website.
Nov 28, 09:50 GMT
Identified - Hello,
We are aware and very sorry some customers in Crewe are experiencing service disruption. Specialist Engineers have diagnosed a badly damaged fibre which will need to be replaced. Unfortunately due to the nature of the work required, repairs will not begin until tomorrow morning. This is the last update of this evening.
We are experiencing a high volume of calls and emails and will not be able to answer individual queries.
We will keep you updated by e-mail and by the network status page on our website.
We apologise for any inconvenience this may cause.
Nov 27, 22:03 GMT
Update - We are aware and very sorry some customers in Crewe are experiencing service disruption. Specialist Engineers have been dispatched to site and expect to be there at approximately 20:00.
We are experiencing a high volume of calls and emails and will not be able to answer individual queries.
We will keep you updated by e-mail and by the network status page on our website.

We apologise for any inconvenience this may cause.
Nov 27, 19:25 GMT
Investigating - We are aware and very sorry some customers in Crewe are experiencing service disruption. Engineers are investigating to restore service, but unfortunately at this stage, we do not know when this will be.

We are experiencing a high volume of calls and emails and will not be able to answer individual queries.

We will keep you updated by e-mail and by the network status page on our website.
Nov 27, 16:57 GMT
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Essential maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 03:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:01 GMT
Scheduled - We need to upgrade a key component in our network. This will mean a single short service interruption of 10 minutes, sometime in the early hours of Wednesday 22nd November 2023 affecting some customers in Sandhurst. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Nov 13, 16:20 GMT
Nov 21, 2023
Essential maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 03:03 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:01 GMT
Scheduled - We need to upgrade a key component in our network. This will mean a single short service interruption of 10 minutes, sometime in the early hours of Tuesday 21st November 2023 affecting some customers in Henley Upon Thames. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Nov 10, 13:58 GMT
Nov 20, 2023
Essential maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 03:03 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:01 GMT
Scheduled - We need to upgrade a key component in our network. This will mean a single short service interruption of 10 minutes, sometime in the early hours of Monday 20th November 2023 affecting some customers in Hereford. Affected customers have been advised by e-mail. We apologise for any inconvenience this may cause.
Nov 10, 13:56 GMT
Nov 19, 2023
Unplanned outage
Resolved - We are aware and very sorry some customers in Cannock experienced service disruption. Engineers have replaced a failed component and have finished the firmware and configuration load ahead of their estimate, and report all services restored and stable. Close monitoring will continue.

We apologise for any inconvenience this may cause.
Nov 19, 14:59 GMT
Update - We are aware and very sorry some customers in Cannock experienced a recurrence of service disruption. Engineers have replaced a failed component and are now loading the correct configurations and firmware. They have advised they expect services to be fully restored in approximately 120 minutes.

We will keep you updated by e-mail and by the network status page on our website.

We are experiencing a high volume of calls and e-mails and will not be able to respond to individual queries.

We apologise for any inconvenience this may cause.
Nov 19, 14:36 GMT
Update - We are aware and very sorry some customers in Cannock experienced a recurrence of service disruption. Engineers are continuing to investigate potential remedies to restore service but unfortunately at this stage, we do not know when this will be.
We will keep you updated by e-mail and by the network status page on our website.
We are experiencing a high volume of calls and e-mails and will not be able to respond to individual queries.
We apologise for any inconvenience this may cause.
Nov 19, 13:29 GMT
Identified - We are aware and very sorry some customers in Cannock are experiencing service disruption. Engineers have diagnosed a fault with a key component in one of our streetside cabinets and have dispatched specialist engineering resource to attend site.

We will keep you updated by e-mail and by the network status page on our website.

We are experiencing a high volume of calls and e-mails and will not be able to respond to individual queries.

We apologise for any inconvenience this may cause.
Nov 19, 09:53 GMT
Investigating - We are aware and very sorry some customers in Cannock are experiencing service disruption. Engineers are investigating to restore service, but unfortunately at this stage, we do not know when this will be.

We will keep you updated by e-mail and by the network status page on our website. There will be no more updates tonight.

We are experiencing a high volume of calls and e-mails and will not be able to respond to individual queries.

We apologise for any inconvenience this may cause.
Nov 19, 00:35 GMT
Nov 18, 2023
Unplanned outage
Resolved - We are aware and very sorry some customers in Codsall experienced service disruption. Engineers have reconfigured a key component in our cabinet and report all services are restored and stable. Close monitoring will continue.
We apologise for any inconvenience this may cause.
Nov 18, 16:12 GMT
Identified - We are aware and very sorry some customers in Codsall are experiencing service disruption. Engineers have diagnosed an issue with a component in the streetside cabinet. Specialist Engineers have been dispatched to attend site, and are expected to arrive at approximately 16:00.

We will keep you updated by e-mail and by the network status page on our website.

We are experiencing a high volume of calls and e-mails and will not be able to respond to individual queries.
Nov 18, 14:12 GMT
Investigating - We are aware and very sorry some customers in Codsall are experiencing service disruption. Engineers are investigating to restore service, but unfortunately at this stage, we do not know when this will be.

We will keep you updated by e-mail and by the network status page on our website.

We are experiencing a high volume of calls and e-mails and will not be able to respond to individual queries.
Nov 18, 11:47 GMT
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