All Systems Operational

About This Site

Welcome to Zzoomm's status page. Here you can find the current status of our networks, any ongoing incidents and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Zzoomm customer, please contact our customer care team on 033 33 11 99 33.

Uptime over the past 90 days. View historical uptime.
FullFibre Network Operational
90 days ago
97.66 % uptime
Today
Zzoomm.com Web Site Operational
90 days ago
99.97 % uptime
Today
Zzoomm.Teamtailor.com Web Site Operational
90 days ago
100.0 % uptime
Today
Customer Care Telephone lines Operational
90 days ago
100.0 % uptime
Today
Live Full Fibre Broadband Networks Operational
90 days ago
99.98 % uptime
Today
Bewdley area network status Operational
90 days ago
99.98 % uptime
Today
Cannock area network status Operational
90 days ago
99.98 % uptime
Today
Chapeltown area network status Operational
90 days ago
99.98 % uptime
Today
Codsall area network status Operational
90 days ago
99.98 % uptime
Today
Congleton area network status Operational
90 days ago
99.98 % uptime
Today
Crewe area network status Operational
90 days ago
99.98 % uptime
Today
Easingwold area network status Operational
90 days ago
99.98 % uptime
Today
Great Ayton network status Operational
90 days ago
99.98 % uptime
Today
Henley area network status Operational
90 days ago
99.98 % uptime
Today
Hereford area network status Operational
90 days ago
99.98 % uptime
Today
Northallerton area network status Operational
90 days ago
99.98 % uptime
Today
Northwich area network status Operational
90 days ago
99.98 % uptime
Today
Penistone area network status Operational
90 days ago
99.93 % uptime
Today
Richmond area netework status Operational
90 days ago
99.93 % uptime
Today
Sandbach area network status Operational
90 days ago
99.98 % uptime
Today
Sandhurst area network status Operational
90 days ago
99.98 % uptime
Today
Sherbourne area network status Operational
90 days ago
99.98 % uptime
Today
South Elmsall area network status Operational
90 days ago
99.98 % uptime
Today
Stokesley area network status Operational
90 days ago
99.98 % uptime
Today
Tadcaster area network status Operational
90 days ago
99.98 % uptime
Today
Thirsk area network status Operational
90 days ago
99.98 % uptime
Today
Winsford area network status Operational
90 days ago
99.98 % uptime
Today
Womborne area network status Operational
90 days ago
99.98 % uptime
Today
Middlewich area network status Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency Maintenance - Oundle Aug 5, 2026 00:00-06:00 BST

We're carrying out emergency maintenance on our network. This means Customers in Oundle will experience service interruption on 5 August 2026 whilst we work to resolve a fault within our network.

Customers in Oundle will experience up to 3 hours of downtime whilst we replace a faulty rectifier in our cabinet. Until the rectifier is replaced your service is at risk of downtime during any National Grid power outages.

We apologise for any inconvenience that this may cause and would like to say thanks for your patience while we make these improvements.
Posted on Jul 31, 2026 - 11:25 BST

Aug 2, 2026

No incidents reported today.

Aug 1, 2026

Service Disruption - Buxton
Resolved - Mains power restored. This incident has beed resolved.
Aug 1, 05:32 BST
Investigating - There is currently a power outage affecting Buxton. Our street cabinet has been without mains power since 08:25.

One of our engineers has been on site today with a generator to ensure the cabinet has remained powered while repairs are carried out.

National Grid has been working throughout the day to restore power. Repairs are expected to continue overnight, with the current estimated restoration time being 01:00 on 01/08/2026.

At midnight, our engineer will leave the site after fully charging the cabinet's backup batteries. These batteries are expected to provide up to 4 hours of additional power.

If National Grid has not restored power by the time the batteries are depleted, we will arrange for another engineer to attend the cabinet at 06:00 tomorrow morning to restore power using the generator until the mains supply is available again.

Next Update 07:00, if fault persists.
Jul 31, 20:19 BST

Jul 31, 2026

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Service disruption
Resolved - The issue has been resolved, and services are back online and stable. Monitoring will remain in place, but we expect no further problems.
We apologise for the disruption.
Jul 29, 19:22 BST
Update - The issue has been resolved
Jul 29, 19:19 BST
Update - Our backhaul provider has advised that the field engineer is now on site and is working with their remote support team to progress the replacement of the faulty hardware component.

We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Jul 29, 17:24 BST
Monitoring - Our backhaul provider has attended the site and carried out further work to restore service. Unfortunately, this has not resolved the issue, and they are now progressing with the next stage of remediation. We are awaiting a further update, including an estimated time for service restoration.

We apologise for the continued disruption and appreciate your patience. We will provide another update as soon as more information becomes available.
Jul 29, 15:59 BST
Update - Our backhaul provider has advised that the assigned field engineer has changed. The new engineer is expected to arrive on site at 15:30. The issue has been escalated internally to ensure it continues to receive the highest priority, and restoration work will commence as soon as the engineer is on site.

We will continue to provide updates as more information becomes available. Thank you for your patience.
Jul 29, 14:55 BST
Update - Our backhaul provider has identified the root cause of the outage. The issue has been traced to a faulty hardware component on their network, and their engineers are working to replace it and restore service as quickly as possible.

We will continue to provide updates as we receive more information. We apologise for the continued disruption and appreciate your patience.
Jul 29, 13:06 BST
Identified - We have identified an unplanned outage affecting our backhaul links to Oundle, Goldthorpe, Lutterworth, and Ivybridge. We are currently awaiting an estimated time of resolution (ETR) from the provider. We apologise for the inconvenience and appreciate your patience.
Jul 29, 11:47 BST
Investigating - We are aware and so sorry the customers in Oundle, Goldthorpe and Lutterworth area experiencing service disruption. Engineers are investigating the issues to restore service but unfortunately at this stage we don’t know when that will be. We will keep this page updated as things progress. Once again, please accept our apologies for this disruption to your service.
Jul 29, 09:33 BST
Planned Maintenance - NEOS/VMB - Cannock
Completed - The scheduled maintenance has been completed.
Jul 29, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 BST
Scheduled - Work is being carried out to relocate equipment from the local PoP building, which is scheduled for closure, to a new facility. This work is being undertaken by a 3rd party but we intend to monitor the progress closely.

As part of these works, customers in the Cannock area will experience a service interruption between 00:01 and 06:00 on 29 July 2026. The service interruption will last up to 6 hours.

We apologise for any inconvenience these works may cause.
Jul 27, 13:21 BST

Jul 28, 2026

Jul 27, 2026

Service disruption - Nationwide
Resolved - Engineers identified and fixed the problem, and report services are restored and stable. Monitoring will continue but we expect no further issues. Once again, please accept our apologies for this disruption to your service.
Jul 27, 11:27 BST
Investigating - We are aware and so sorry some of you may experiencing service disruption. Engineers are investigating the issues to restore service but unfortunately at this stage we don’t know when that will be. We will keep this page updated as things progress. Once again, please accept our apologies for this disruption to your service.
Jul 27, 10:16 BST

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Planned Maintenance - PXC
Completed - The scheduled maintenance has been completed.
Jul 23, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 BST
Scheduled - Customers may experience up to 30 minutes of downtime whilst we perform a circuits migration with one of our suppliers, there will be a singular impact between the hours of 00:01 - 02:30 on 23/07/2026.
We apologise for any inconvenience caused.
Jul 20, 16:15 BST

Jul 22, 2026

Planned Maintenance - NEOS
Completed - The scheduled maintenance has been completed.
Jul 22, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 BST
Scheduled - Customers may experience up to 30 minutes of downtime whilst we perform a circuits migration with one of our suppliers, there will be a singular impact between the hours of 00:01 - 02:30 on 22/07/2026.
We apologise for any inconvenience caused.
Jul 20, 16:14 BST

Jul 21, 2026

Planned Maintenance - PXC - Rossendale
Completed - The scheduled maintenance has been completed.
Jul 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:00 BST
Scheduled - PXC will be performing planned maintenance within Rossendale exchange to support the exchange optimisation; consolidation and exit programmes. During this maintenance customers served by the Rossendale exchange will experience up to 5 hours of no service taking place between the hours of 00:05 - 06:00 on 21/01/2026. We apologise for any inconvenience you experience during this time.
Jul 20, 16:24 BST
Planned Maintenance - NEOS
Completed - The scheduled maintenance has been completed.
Jul 21, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:00 BST
Scheduled - Customers may experience up to 30 minutes of downtime whilst we perform a circuits migration with one of our suppliers, there will be a singular impact between the hours of 00:01 - 02:30 on 21/07/2026.
We apologise for any inconvenience caused.
Jul 20, 16:13 BST

Jul 20, 2026

Loss of service for customers in Oundle
Resolved - The issue affecting customers in Oundle is resolved.
Jul 20, 12:49 BST
Investigating - We are investigating an issue affecting customers in Oundle
Jul 20, 10:46 BST

Jul 19, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage