In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 23:30 BST
Scheduled - We're carrying out emergency maintenance on our network to keep your broadband running smoothly. This means a brief service interruption of around 40 minutes in the late hours of Tuesday 1st April 2025 while we upgrade key equipment in your area.
Apr 3, 202523:30 - Apr 4, 202503:30 BST
Completed -
The scheduled maintenance has been completed.
Apr 3, 03:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:30 BST
Scheduled -
We're carrying out emergency maintenance on our network to keep your broadband running smoothly. This means a brief service interruption of around 40 minutes in the late hours of Wednesday 2nd April 2025 while we upgrade key equipment in your area.
Mar 31, 13:19 BST
Resolved -
Engineers identified and fixed the problem, and report services are restored and stable. Monitoring will continue but we expect no further issues. Once again, please accept our apologies for this disruption to your service.
Apr 2, 10:45 BST
Investigating -
We are aware and so sorry some of you may experiencing service disruption. Engineers are investigating the issues to restore service but unfortunately at this stage we don’t know when that will be. We will keep this page updated as things progress. Once again, please accept our apologies for this disruption to your service.
Apr 2, 09:51 BST
Completed -
The scheduled maintenance has been completed.
Apr 2, 03:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:30 BST
Scheduled -
We're carrying out emergency maintenance on our network to keep your broadband running smoothly. This means a brief service interruption of around 40 minutes in the late hours of Tuesday 1st April 2025 while we upgrade key equipment in your area.
Mar 31, 13:18 BST
Completed -
The scheduled maintenance has been completed.
Mar 27, 02:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 GMT
Scheduled -
We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a brief service interruption of around 15 minutes in the early hours of Thursday 27th March 2025 while we upgrade key equipment in your area.
Expected downtime: A single short service interruption (around 15 minutes) within this time window.
What do I need to do?
Please do not switch off your Zzoomm equipment during this time.
If you have trouble getting back online after 03:00, simply restart your Zzoomm Hub.
Thanks for your patience while we make these improvements!
Resolved -
This incident has been resolved.
Mar 26, 13:51 GMT
Investigating -
We are aware and so sorry some of you may experiencing service disruption. Engineers are investigating the issues to restore service but unfortunately at this stage we don’t know when that will be. We will keep this page updated as things progress. Once again, please accept our apologies for this disruption to your service.
Mar 26, 11:30 GMT
Completed -
The scheduled maintenance has been completed.
Mar 26, 02:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 GMT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 24, 12:29 GMT
Scheduled -
We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a brief service interruption of around 15 minutes in the early hours of Wednesday 26th March 2025 while we upgrade key equipment in your area.
Expected downtime: A single short service interruption (around 15 minutes) within this time window.
What do I need to do?
Please do not switch off your Zzoomm equipment during this time.
If you have trouble getting back online after 03:00, simply restart your Zzoomm Hub.
Thanks for your patience while we make these improvements!
Resolved -
Our engineers have replaced components, and the service is now back online.
Thank you for your patience.
The Zzoomm Team.
Mar 25, 11:51 GMT
Investigating -
We are aware and so sorry some of you may experiencing service disruption. Engineers are investigating the issues to restore service but unfortunately at this stage we don’t know when that will be. We will keep this page updated as things progress. Once again, please accept our apologies for this disruption to your service.
Mar 25, 09:46 GMT
Completed -
The scheduled maintenance has been completed.
Mar 25, 02:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 GMT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 24, 12:24 GMT
Scheduled -
We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a brief service interruption of around 15 minutes in the early hours of Tuesday 25th March 2025 while we upgrade key equipment in your area.
Expected downtime: A single short service interruption (around 15 minutes) within this time window.
What do I need to do?
Please do not switch off your Zzoomm equipment during this time.
If you have trouble getting back online after 05:00, simply restart your Zzoomm Hub.
Thanks for your patience while we make these improvements!